Service & Support
Through our partnership with Toshiba UK, we are able to offer an award-winning level of service to customers throughout the UK.
The end result for our customers is less down-time, happier users and more productivity.
We are so confident in our service levels, we don’t feel the need to tie you in to long-term contracts with excessive termination costs.
4hr Response Time
95% First-Time Fix
98% Uptime
Remote Monitoring & Automation
e-BRIDGE CloudConnect
Toshiba e-BRIDGE CloudConnect offers comprehensive security and management for networked multifunction products (MFPs).
e-BRIDGE CloudConnect securely and reliably collects operation data transmitted from your MFPs over HTTPS/SSL connection. Only parties from contracted maintenance companies with valid permission can view the data.
Cloud-based support service for an end-to-end process for monitoring device communications
Increase uptime with proactive device status alerts and remote diagnostics
Reduce workload with scheduled meter readings and automated supplies delivery
Keep machines up to date with the latest firmware and remote data back up
Provide stability across your MFP fleet with regular, remote health checks